1.Understanding Our Shipping & Return Policy

Our Policy is designed to ensure 100% satisfaction while protecting your rights as a valued customer. Whether you need to modify a custom painting or return a damaged item, every process follows clear, legally compliant guidelines certified by the Shenzhen E-Commerce Association. 

• Key Features:

• ✅ 30-Day Warranty – Coverage for craftsmanship defects

• ✅ Free Returns – For orders damaged during shipping

• ✅ Pre-Shipment Approval – Review paintings before dispatch

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2. How Our Policy Protects You

2.1 Quality Control Process
Before initiating any shipment under our Policy, each artwork undergoes:

• 3-stage inspection (color accuracy, canvas integrity, packaging safety)

• Digital preview sent via email for customer approval

• 72-hour modification window for adjustments

2.2 Return Eligibility
Your rights under this  Policy include:

Pro Tip:

“Bookmark this Shipping & Return Policy page for instant access to RMA forms and tracking tools.”

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3. Implementing the Shipping & Return Policy

Step 1: Log in to your account and navigate to  contact portal
Step 2: Upload required documentation:

• Order number (from confirmation email)

• High-resolution photos/videos of issues

• Preferred resolution (refund/replacement)

Step 3: Await prepaid return label (for policy-covered cases) via our custom email within 24 hours.

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4. Why Choose Artists Arts as your supplier?

Compared to industry standards, our Shipping & Return Policy offers unique advantages:

Customer Voice:

“The clarity of their Shipping & Return Policy gave me confidence to order expensive custom art.” – John Partionton, New York.

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5. Policy Limitations & Alternatives

While our Shipping & Return Policy covers most scenarios, these exceptions apply:

• Non-Covered Cases:
  ❌ Damage from improper storage (humidity/temperature)
  ❌ Discontinued frame styles
  ❌ Personalized engraving changes

Alternative Solutions:

• 50% discount on repainting services

• Lifetime preservation consultation